Building Rapport and Questioning Techniques
3CO04 – Essentials of people practice
This CIPD Level 3 learning video, part of unit 3CO04 Essentials of people practice, explores building rapport and questioning techniques essential for effective selection interviews. Addressing assessment criteria AC 2.3, the video covers how to establish genuine connection with candidates through communication strategies, alongside mastering diverse questioning approaches including open, closed, probing, competency-based and hypothetical questions. By watching, you'll develop practical skills in conducting structured face-to-face, telephone and web conferencing interviews whilst creating an inclusive candidate experience and making informed decisions based on predetermined selection criteria.
Assessment Criteria 2.3
Participate effectively in a selection interview and the decision-making process for an identified role.
Indicative Content
Contribute to face-to-face, telephone or web conferencing for an interview; use of appropriate interview structure, including opening and closing the interview; planning time effectively; establishing rapport; communication, for example verbal and non-verbal; questioning skills such as open, closed, probing, hypothetical, multiple, leading, competency-based questions; listening skills; effective note-taking; scoring responses against predetermined criteria. Making effective decisions using the selection criteria, use of scoring systems; appreciation of inclusive selection methods.
What You'll Learn
Video covering: Building Rapport and Questioning Techniques
About 3CO04 – Essentials of people practice
This unit introduces the fundamentals of people practice, ranging from the employee lifecycle to policies, regulation and law. It further explores a diverse array of specialist subjects such as recruitment, talent management, reward and learning and development, essential to a career in people practice. Importantly, this unit enables practitioners to apply their knowledge and skills, building their confidence and ability to practise progressively.
More 3CO04 Videos
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