Interview Formats and Effective Structure
3CO04 – Essentials of people practice
This CIPD Level 3 learning video for unit 3CO04 – Essentials of People Practice explores interview formats and effective structure, directly addressing assessment criteria AC 2.3 on participating effectively in selection interviews. The video covers various interview formats including face-to-face, telephone, and web conferencing, alongside essential techniques such as establishing rapport, structuring interviews with clear openings and closings, mastering diverse questioning skills (open, closed, probing, competency-based), and developing active listening and note-taking abilities. You'll also learn how to make objective hiring decisions using scoring systems and predetermined criteria whilst ensuring inclusive selection practices. By completing this video, you'll gain practical competency in conducting professionally structured interviews and contributing meaningfully to selection decision-making processes.
Assessment Criteria 2.3
Participate effectively in a selection interview and the decision-making process for an identified role.
Indicative Content
Contribute to face-to-face, telephone or web conferencing for an interview; use of appropriate interview structure, including opening and closing the interview; planning time effectively; establishing rapport; communication, for example verbal and non-verbal; questioning skills such as open, closed, probing, hypothetical, multiple, leading, competency-based questions; listening skills; effective note-taking; scoring responses against predetermined criteria. Making effective decisions using the selection criteria, use of scoring systems; appreciation of inclusive selection methods.
What You'll Learn
Video covering: Interview Formats and Effective Structure
About 3CO04 – Essentials of people practice
This unit introduces the fundamentals of people practice, ranging from the employee lifecycle to policies, regulation and law. It further explores a diverse array of specialist subjects such as recruitment, talent management, reward and learning and development, essential to a career in people practice. Importantly, this unit enables practitioners to apply their knowledge and skills, building their confidence and ability to practise progressively.
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