Listening, Note-Taking, and Making Fair Decisions
3CO04 – Essentials of people practice
This CIPD Level 3 learning video, part of unit 3CO04 – Essentials of people practice, explores the critical skills of listening, note-taking, and making fair decisions within selection interviews. The video addresses assessment criteria AC 2.3, which requires you to participate effectively in interviews and the decision-making process by mastering active listening techniques, developing structured note-taking methods, and applying predetermined scoring criteria objectively. By watching this video, you'll gain practical strategies to enhance your interview technique, ensure consistent and inclusive selection decisions, and support fair evaluation of candidates against established benchmarks.
Assessment Criteria 2.3
Participate effectively in a selection interview and the decision-making process for an identified role.
Indicative Content
Contribute to face-to-face, telephone or web conferencing for an interview; use of appropriate interview structure, including opening and closing the interview; planning time effectively; establishing rapport; communication, for example verbal and non-verbal; questioning skills such as open, closed, probing, hypothetical, multiple, leading, competency-based questions; listening skills; effective note-taking; scoring responses against predetermined criteria. Making effective decisions using the selection criteria, use of scoring systems; appreciation of inclusive selection methods.
What You'll Learn
Video covering: Listening, Note-Taking, and Making Fair Decisions
About 3CO04 – Essentials of people practice
This unit introduces the fundamentals of people practice, ranging from the employee lifecycle to policies, regulation and law. It further explores a diverse array of specialist subjects such as recruitment, talent management, reward and learning and development, essential to a career in people practice. Importantly, this unit enables practitioners to apply their knowledge and skills, building their confidence and ability to practise progressively.
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