Introduction to L&D evaluation and its purposes
3CO04 – Essentials of people practice
This CIPD Level 3 learning video introduces the fundamentals of L&D evaluation within the 3CO04 Essentials of people practice unit, addressing assessment criteria AC 6.5 on how learning and development can be evaluated. The video explores key definitions, evaluation approaches, timing considerations, and recognised models whilst examining the primary purposes of evaluation—from measuring customer satisfaction to driving continuous improvement and gathering organisational feedback. You'll discover how to collect diverse evaluation information through both qualitative and quantitative methods, including surveys, interviews, assessments, and stakeholder feedback from learners, trainers, and third parties. By the end of this video, you'll understand the critical links between evaluation criteria and information requirements, equipping you to design and implement effective L&D evaluation strategies in your people practice role.
Assessment Criteria 6.5
Discuss how learning and development can be evaluated.
Indicative Content
Definitions of evaluation; level and approaches to evaluation, timing of evaluation, models relating to evaluation; purpose of evaluation, for example gauging customer satisfaction; continuous improvement, feedback for organisation, types of evaluation information, for example qualitative, quantitative; learner feedback, trainer feedback, opinions and comments from third parties; links between evaluation criteria and the information required. Collection methods: how to organise and manage, for example: discussions, assessments, surveys, learner interviews, learner’s line manager interviews.
What You'll Learn
Video covering: Introduction to L&D evaluation and its purposes
About 3CO04 – Essentials of people practice
This unit introduces the fundamentals of people practice, ranging from the employee lifecycle to policies, regulation and law. It further explores a diverse array of specialist subjects such as recruitment, talent management, reward and learning and development, essential to a career in people practice. Importantly, this unit enables practitioners to apply their knowledge and skills, building their confidence and ability to practise progressively.
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