How do you assess approaches to employee voice that drive organisational performance and engagement?

Assessment involves evaluating different voice mechanisms (surveys, focus groups, forums, suggestion schemes, trade unions) against their effectiveness in capturing employee views, enabling participation in decision-making, and driving engagement. Consider formal vs informal channels, direct vs representative voice, and how voice connects to performance outcomes like innovation, retention, and productivity.

How does people practice connect with other areas of an organisation?

People practice connects with finance (budgeting, cost management), operations (workforce planning, productivity), marketing (employer brand), IT (HR systems), and line management (performance, development). Effective connection requires understanding business priorities, speaking the language of other functions, and demonstrating how people initiatives support wider organisational strategies.

Who are internal customers in people practice?

Internal customers include line managers (who need recruitment, performance management support), employees (who access policies, development, wellbeing services), senior leaders (who need strategic workforce insights), and other functions (who collaborate on projects). Understanding their different needs enables people practice to deliver value across the organisation.

New 5CO01 Video Content: Employee Voice, People Practice and Internal Customers

Q: What are processes for consulting and engaging with internal customers?

Key processes include stakeholder analysis to identify internal customers and their needs, formal consultation mechanisms (meetings, surveys, workshops), ongoing liaison relationships, needs analysis activities, and monitoring and evaluation. Effective engagement requires understanding different stakeholder priorities and designing appropriate communication approaches for each group.

We've released nine new videos for CIPD 5CO01: Organisational Performance and Culture in Practice. These videos cover Learning Outcome 3: Understand how people practice connects the organisation.

The videos help you answer three key assessment criteria questions.

Assess approaches that can be taken to support and develop employee voice to drive organisational performance and engagement

Three videos on employee voice:

1. Introduction to Employee Voice

Learn what employee voice is, why it matters, and its connection to engagement and performance.

2. Employee Voice Mechanisms and Approaches

Explore different voice channels including surveys, forums, suggestion schemes, and representative bodies.

3. Driving Performance Through Voice

Understand how to design and evaluate voice approaches that deliver organisational outcomes.

Analyse how people practice connects with other areas of an organisation and supports wider people and organisational strategies

Three videos on people practice connections:

1. Understanding People Practice in Context

Learn how people practice fits within the wider organisation and its strategic role.

2. Connecting with Organisational Functions

Explore how people practice works with finance, operations, marketing, IT, and other areas.

3. Supporting Organisational Strategy

Understand how to align people practice with business priorities and demonstrate strategic value.

Discuss processes for consulting and engaging with internal customers to understand their needs

Three videos on internal customer engagement:

1. Understanding Internal Customer Needs

Learn who internal customers are and how to identify their different requirements.

2. Consultation and Stakeholder Analysis

Explore stakeholder mapping, consultation design, and effective communication approaches.

3. Ongoing Liaison and Evaluation

Understand how to build sustained relationships and monitor engagement effectiveness.

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New 5CO01 Video Content: Employee Voice, People Practice and Internal Customers

Assess approaches that can be taken to support and develop employee voice to drive organisational performance and engagement

Analyse how people practice connects with other areas of an organisation and supports wider people and organisational strategies

Discuss processes for consulting and engaging with internal customers to understand their needs

Access the Videos Now

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