Policies and Procedures Supporting Customer-Focused Strategy
3CO02 – Principles of analytics
This CIPD Level 3 video explores how policies and procedures supporting a customer-focused strategy inform organisational decisions, directly addressing assessment criteria AC 1.6 within unit 3CO02 Principles of Analytics. The video examines how evidence derived from applying agreed policies and procedures shapes decision-making processes, whilst highlighting the various frameworks that drive customer-centric approaches. By understanding these interconnections, learners gain practical insight into how HR analytics and policy application work together to support strategic HR outcomes—essential knowledge for CIPD students progressing through this qualification.
Assessment Criteria 1.6
Explain how the application of agreed policies and procedures informs decisions.
Indicative Content
How evidence derived from the application of policies and procedures informs decisions. Awareness of the different policies and procedures that support and drive a customer-focused strategy.
What You'll Learn
Video covering: Policies and Procedures Supporting Customer-Focused Strategy
About 3CO02 – Principles of analytics
This unit looks at how people professionals make both straightforward and complex choices as they carry out their roles. It focuses on how utilising a diverse range of analytics and evidence is essential to the rationalisation and enhancement of working practices and situational decision-making to create value.
More 3CO02 Videos
Using data to identify problems accurately
AC 1.2 – Explain the importance of using data in organisations.
Working with Percentages and Key People Metrics
AC 1.4 – Conduct common calculations to interpret organisational data.
Diagrammatic formats - pie charts, bar charts, and line graphs
AC 1.5 – Present findings in different formats to enable informed decision-making.
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