Building relationships and delivering value
3CO02 – Principles of analytics
This CIPD Level 3 learning video, part of unit 3CO02 Principles of analytics, explores how to build relationships and deliver value whilst maintaining a customer-focused ethos. Aligned with assessment criteria AC 2.2, the video examines practical approaches to preserve and grow your customer base through high customer satisfaction, value-driven philosophy, and consistent service standards within your own organisational context. By watching this resource, you'll develop the knowledge needed to summarise customer-focused and standards-driven practices that demonstrate genuine value delivery and strengthen stakeholder relationships.
Assessment Criteria 2.2
Summarise ways in which you can be customer-focused, and standards-driven in your own context
Indicative Content
Importance of achieving and maintaining a strong customer-focused ethos, approaches used to preserve and grow the customer base through high customer satisfaction and a value-driven philosophy. Applying and maintaining customer service standards.
What You'll Learn
Video covering: Building relationships and delivering value
About 3CO02 – Principles of analytics
This unit looks at how people professionals make both straightforward and complex choices as they carry out their roles. It focuses on how utilising a diverse range of analytics and evidence is essential to the rationalisation and enhancement of working practices and situational decision-making to create value.
More 3CO02 Videos
Using data to identify problems accurately
AC 1.2 – Explain the importance of using data in organisations.
Working with Percentages and Key People Metrics
AC 1.4 – Conduct common calculations to interpret organisational data.
Diagrammatic formats - pie charts, bar charts, and line graphs
AC 1.5 – Present findings in different formats to enable informed decision-making.
Start Learning for Free
Create a free account to access study guides and HR model videos. Upgrade to full features for just £8.99 per unit when you're ready.