Clarifying Problems and Issues Effectively
3CO03 – Core behaviours for people professionals
This CIPD Level 3 video, part of unit 3CO03 – Core Behaviours for People Professionals, explores how to clarify problems and issues effectively whilst demonstrating respectful and inclusive working practices. The video covers essential communication techniques including active listening skills, checking facts and assumptions, and reflecting your understanding back to others to ensure clarity. You'll learn how to accept differing viewpoints constructively, speak calmly with supporting evidence, and value individual differences within team contexts. By watching this video, you'll gain practical strategies to enhance your professional communication and contribute meaningfully to effective teamworking.
Assessment Criteria 2.1
Summarise ways of demonstrating respectful and inclusive working in relation to: • contributing your views and opinions • clarifying problems or issues • working effectively as part of a team.
Indicative Content
Contributing when appropriate by speaking calmly and clearly, use of supporting facts and details, ensuring others understand your views, explaining in a different way when confusion arises. Accepting differing viewpoints as pieces of information, not as criticism or challenge. Using listening skills to ensure problems or issues are fully understood; checking other opinions; checking details and facts; the role of assumptions; reflecting your understanding of the issue to others. Valuing difference in individual characteristics and how this benefits the team. Demonstrating respect and empathy for others within a work context. Models of team development and teamworking.
What You'll Learn
Video covering: Clarifying Problems and Issues Effectively
About 3CO03 – Core behaviours for people professionals
This unit introduces the core behaviours for people professionals, focusing on ethical practice, professional values and professional development. It considers how certain ways of thinking and acting should be universally consistent, even in new and challenging situations, to promote inclusivity and respect in the organisation.
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