KPIs, SLAs and Practical Application
5CO02 – Evidence-based practice
This CIPD Level 5 learning video, part of unit 5CO02 Evidence-based Practice, explores how organisations measure both financial and non-financial performance through KPIs, SLAs and practical application frameworks. Aligned with assessment criteria AC 3.1, the video examines key performance indicators, service level agreements, and complementary tools such as balanced scorecards, alongside metrics including revenue, profit margins, cash flow and return on investment. You'll gain a comprehensive understanding of how organisations evaluate performance across financial results, productivity, stakeholder satisfaction, legal compliance and environmental standards to inform evidence-based HR decision-making.
Assessment Criteria 3.1
Appraise different ways organisations measure financial and non-financial performance.
Indicative Content
Measurements of financial and non- financial performance: for example revenue, gross and net profit, cash flow, return on investment, productivity, key performance indicators, service level agreements, balanced scorecard or similar performance management tools; stakeholder benefits and feedback, customer satisfaction, legal compliance, compliance with environmental standards, sector ratings.
What You'll Learn
Video covering: KPIs, SLAs and Practical Application
About 5CO02 – Evidence-based practice
This unit addresses the significance of capturing robust quantitative and qualitative evidence to inform meaningful insight and influence critical thinking. It focuses on analysing evidence through an ethical lens to improve decision-making and how measuring the impact of people practice is essential in creating value.
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