Non-Financial Performance Measures and Frameworks
5CO02 – Evidence-based practice
This CIPD Level 5 video on Non-Financial Performance Measures and Frameworks supports unit 5CO02 Evidence-based Practice, specifically addressing assessment criteria AC 3.1. The video explores how organisations measure performance beyond financial metrics, examining frameworks such as the balanced scorecard, key performance indicators, service level agreements, and compliance standards including environmental and legal requirements. You'll develop an understanding of stakeholder feedback, customer satisfaction measures, and productivity metrics that complement traditional financial analysis like revenue and return on investment. By completing this learning resource, you'll be equipped to appraise the full spectrum of performance measurement tools essential for evidence-based HR practice.
Assessment Criteria 3.1
Appraise different ways organisations measure financial and non-financial performance.
Indicative Content
Measurements of financial and non- financial performance: for example revenue, gross and net profit, cash flow, return on investment, productivity, key performance indicators, service level agreements, balanced scorecard or similar performance management tools; stakeholder benefits and feedback, customer satisfaction, legal compliance, compliance with environmental standards, sector ratings.
What You'll Learn
Video covering: Non-Financial Performance Measures and Frameworks
About 5CO02 – Evidence-based practice
This unit addresses the significance of capturing robust quantitative and qualitative evidence to inform meaningful insight and influence critical thinking. It focuses on analysing evidence through an ethical lens to improve decision-making and how measuring the impact of people practice is essential in creating value.
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