Automation, AI and Technology's Impact on Practice
3CO01 – Business, culture and change in context
This CIPD Level 3 learning video, part of unit 3CO01 – Business, culture and change in context, explores how automation, artificial intelligence and emerging technologies reshape HR practice and organisational efficiency. Aligned with assessment criteria AC 1.4, the video examines the range of technologies available to HR professionals, from cloud-based platforms and collaborative software to AI-driven automation and biometric systems, demonstrating how these tools can enhance working practices, streamline communication and improve productivity. You'll gain practical insights into how organisations can leverage both collective and individual technologies to transform service delivery, customer engagement and operational security whilst understanding the broader impact of technological change on workplace culture and collaboration.
Assessment Criteria 1.4
Review the range of technology available within the people profession, including how it can be utilised to improve working practices and collaboration.
Indicative Content
Different types of technologies, for example wi-fi, internet, email, electronic forms of communication, for example smart phones, social media, cloud-based platforms, dashboards, file management and document sharing, cloud-hosting, synchronous collaborative software, Bluetooth, voice recognition, fingerprint, facial and iris recognition, auto- responders, artificial intelligence. How collective and individual technologies can change, improve and affect working practices. Various social and technological approaches used in communication, customer service, marketing, improving efficiency, productivity and security
What You'll Learn
Video covering: Automation, AI and Technology's Impact on Practice
About 3CO01 – Business, culture and change in context
This unit considers the impact of external influences and how the digital and commercial environment shapes businesses and the culture within which they operate. It considers the importance of people’s behaviour on organisational culture and its ability to manage change effectively.
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