Foundational Communication Technologies
3CO01 – Business, culture and change in context
This CIPD Level 3 video on Foundational Communication Technologies, part of unit 3CO01 – Business, culture and change in context, explores assessment criteria AC 1.4 by reviewing the range of technologies available within the people profession. The video examines how various communication tools—from email and smartphones to cloud-based platforms, social media, and emerging technologies like artificial intelligence and biometric recognition—can be utilised to enhance working practices, improve collaboration, and boost organisational efficiency and productivity. You'll gain practical knowledge of how both collective and individual technologies impact workplace communication, customer service delivery, and security, enabling you to make informed decisions about technology implementation in HR roles.
Assessment Criteria 1.4
Review the range of technology available within the people profession, including how it can be utilised to improve working practices and collaboration.
Indicative Content
Different types of technologies, for example wi-fi, internet, email, electronic forms of communication, for example smart phones, social media, cloud-based platforms, dashboards, file management and document sharing, cloud-hosting, synchronous collaborative software, Bluetooth, voice recognition, fingerprint, facial and iris recognition, auto- responders, artificial intelligence. How collective and individual technologies can change, improve and affect working practices. Various social and technological approaches used in communication, customer service, marketing, improving efficiency, productivity and security
What You'll Learn
Video covering: Foundational Communication Technologies
About 3CO01 – Business, culture and change in context
This unit considers the impact of external influences and how the digital and commercial environment shapes businesses and the culture within which they operate. It considers the importance of people’s behaviour on organisational culture and its ability to manage change effectively.
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