Communication techniques and building evidence-based arguments
5CO03 – Professional behaviours and valuing people
This CIPD Level 5 video, part of unit 5CO03 Professional Behaviours and Valuing People, explores how HR professionals can contribute confidently and courteously to workplace discussions by mastering communication techniques and constructing evidence-based arguments. The video addresses assessment criteria AC 1.3, demonstrating how to speak up with informed, clear communication that influences others whilst representing the HR purpose effectively. You'll discover practical techniques including how to use volume, tone and pace, employ active listening skills, ask clarifying questions, and support your contributions with facts, data and relevant examples tailored to your audience. By watching this video, you'll gain the skills needed to communicate with confidence and courage in professional settings, ensuring your expert opinion drives organisational impact.
Assessment Criteria 1.3
Consider the importance of people professionals contributing to discussions in an informed, clear and confident way to influence others
Indicative Content
The need for people professionals to contribute confidently and courageously to discussions to inform and influence others. Knowing when and how to speak up and contribute expert opinion and information so that the HR/L&D/OD purpose (for example as defined by the CIPD Profession Map) is clearly represented and can be effectively fulfilled. Techniques for informed, clear and engaging communication, for example: gaining attention; using volume, tone, and pace; summarising and checking understanding. Using listening skills and questioning to understand different viewpoints and clarify questions. Making an evidence-based argument; using facts and data to support contributions. Using examples to illustrate key points and enhance engagement. Recognising context and adapting content to suit the audience.
What You'll Learn
Video covering: Communication techniques and building evidence-based arguments
About 5CO03 – Professional behaviours and valuing people
This unit focuses on how applying core professional behaviours such as ethical practice, courage and inclusivity can build positive working relationships and support employee voice and wellbeing. It considers how developing and mastering new professional behaviours and practice can impact performance.
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