When and how to speak up effectively
5CO03 – Professional behaviours and valuing people
This CIPD Level 5 video for unit 5CO03 – Professional behaviours and valuing people explores assessment criteria AC 1.3, which focuses on how HR professionals can contribute effectively to discussions in informed, clear and confident ways to influence others. The video covers the importance of speaking up courageously with expert opinion and evidence-based arguments, whilst employing techniques such as managing tone, pace and volume, and using data to support your contributions. You'll learn how to recognise audience context, listen actively to different viewpoints, and adapt your communication to ensure the HR/L&D/OD purpose is clearly represented. By the end, you'll gain practical skills to articulate your professional perspective with confidence and engagement, enabling you to influence organisational discussions effectively.
Assessment Criteria 1.3
Consider the importance of people professionals contributing to discussions in an informed, clear and confident way to influence others
Indicative Content
The need for people professionals to contribute confidently and courageously to discussions to inform and influence others. Knowing when and how to speak up and contribute expert opinion and information so that the HR/L&D/OD purpose (for example as defined by the CIPD Profession Map) is clearly represented and can be effectively fulfilled. Techniques for informed, clear and engaging communication, for example: gaining attention; using volume, tone, and pace; summarising and checking understanding. Using listening skills and questioning to understand different viewpoints and clarify questions. Making an evidence-based argument; using facts and data to support contributions. Using examples to illustrate key points and enhance engagement. Recognising context and adapting content to suit the audience.
What You'll Learn
Video covering: When and how to speak up effectively
About 5CO03 – Professional behaviours and valuing people
This unit focuses on how applying core professional behaviours such as ethical practice, courage and inclusivity can build positive working relationships and support employee voice and wellbeing. It considers how developing and mastering new professional behaviours and practice can impact performance.
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