Arbitration and choosing the right dispute resolution approach
5HR01 – Employment relationship management
This CIPD Level 5 video, part of unit 5HR01 – Employment relationship management, explores arbitration and selecting appropriate dispute resolution methods to meet assessment criteria AC 2.3. The content distinguishes between third-party conciliation, mediation and arbitration, examining their distinct roles in resolving both individual and collective disputes within organisations. You'll discover how conciliators support employment tribunal claim settlements, mediators restore workplace relationships, and arbitrators deliver binding decisions, whilst learning to manage conflict situations lawfully and ethically. By watching, you'll gain a comprehensive understanding of each dispute resolution approach and develop the knowledge needed to recommend the most suitable method for different employment scenarios.
Assessment Criteria 2.3
Distinguish between third-party conciliation, mediation and arbitration.
Indicative Content
Definitions of third party; conciliation, mediation and arbitration; uses in individual and collective disputes; role of conciliation in settlement of employment tribunal claims, role of mediation in restoring and maintaining employment relationship, role of conciliator and mediator in helping parties resolve their dispute; role of arbitrator in making a binding decision in a dispute; managing potential conflict situations to achieve consensus legally and ethically
What You'll Learn
Video covering: Arbitration and choosing the right dispute resolution approach
About 5HR01 – Employment relationship management
This unit examines the key approaches, practices and tools to manage and enhance the employee relationship to create better working lives and the significant impact this can have on organisational performance.
More 5HR01 Videos
Research evidence supporting and questioning the voice-performance link
AC 1.3 – Evaluate the relationship between employee voice and organisational performance.
Understanding Misbehaviour and Unorganised Conflict
AC 2.1 – Distinguish between organisational conflict and misbehaviour.
Understanding workplace mediation and how it differs from conciliation
AC 2.3 – Distinguish between third-party conciliation, mediation and arbitration.
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