Understanding workplace mediation and how it differs from conciliation
5HR01 – Employment relationship management
This CIPD Level 5 learning video for unit 5HR01 – Employment relationship management explores how workplace mediation differs from conciliation, directly addressing assessment criteria AC 2.3. The video examines the distinct roles of third-party mediators and conciliators in resolving both individual and collective employment disputes, alongside their differences from arbitration. You'll discover how mediation focuses on restoring and maintaining employment relationships whilst conciliation supports settlement of employment tribunal claims, and understand the ethical and legal considerations in managing conflict situations. By the end, you'll be equipped to distinguish between these dispute resolution approaches and apply them appropriately in your HR practice.
Assessment Criteria 2.3
Distinguish between third-party conciliation, mediation and arbitration.
Indicative Content
Definitions of third party; conciliation, mediation and arbitration; uses in individual and collective disputes; role of conciliation in settlement of employment tribunal claims, role of mediation in restoring and maintaining employment relationship, role of conciliator and mediator in helping parties resolve their dispute; role of arbitrator in making a binding decision in a dispute; managing potential conflict situations to achieve consensus legally and ethically
What You'll Learn
Video covering: Understanding workplace mediation and how it differs from conciliation
About 5HR01 – Employment relationship management
This unit examines the key approaches, practices and tools to manage and enhance the employee relationship to create better working lives and the significant impact this can have on organisational performance.
More 5HR01 Videos
Research evidence supporting and questioning the voice-performance link
AC 1.3 – Evaluate the relationship between employee voice and organisational performance.
Understanding Misbehaviour and Unorganised Conflict
AC 2.1 – Distinguish between organisational conflict and misbehaviour.
Introduction to grievances and defining grievances in the employment context
AC 3.2 – Analyse key causes of employee grievances.
Start Learning for Free
Create a free account to access study guides and HR model videos. Upgrade to full features for just £8.99 per unit when you're ready.