Introduction to third-party dispute resolution and understanding conciliation
5HR01 – Employment relationship management
This CIPD Level 5 video, part of unit 5HR01 Employment Relationship Management, provides an introduction to third-party dispute resolution and explores the critical distinctions between conciliation, mediation, and arbitration as covered in assessment criteria AC 2.3. The video examines how these dispute resolution mechanisms function in both individual and collective disputes, with particular focus on conciliation's role in settling employment tribunal claims and mediation's value in restoring workplace relationships. By understanding the distinct responsibilities of conciliators, mediators, and arbitrators, learners will develop the knowledge needed to manage conflict situations ethically and achieve consensus within their organisation.
Assessment Criteria 2.3
Distinguish between third-party conciliation, mediation and arbitration.
Indicative Content
Definitions of third party; conciliation, mediation and arbitration; uses in individual and collective disputes; role of conciliation in settlement of employment tribunal claims, role of mediation in restoring and maintaining employment relationship, role of conciliator and mediator in helping parties resolve their dispute; role of arbitrator in making a binding decision in a dispute; managing potential conflict situations to achieve consensus legally and ethically
What You'll Learn
Video covering: Introduction to third-party dispute resolution and understanding conciliation
About 5HR01 – Employment relationship management
This unit examines the key approaches, practices and tools to manage and enhance the employee relationship to create better working lives and the significant impact this can have on organisational performance.
More 5HR01 Videos
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AC 1.3 – Evaluate the relationship between employee voice and organisational performance.
Understanding Misbehaviour and Unorganised Conflict
AC 2.1 – Distinguish between organisational conflict and misbehaviour.
Understanding workplace mediation and how it differs from conciliation
AC 2.3 – Distinguish between third-party conciliation, mediation and arbitration.
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