Impact on individuals, teams, and organisational reputation
5HR01 – Employment relationship management
This CIPD Level 5 learning video, part of unit 5HR01 – Employment relationship management, explores how effective grievance handling influences individuals, teams, and organisational reputation under assessment criteria AC 3.3. The video examines why organisations must address grievances promptly to prevent legal claims, reputational damage, and negative employee outcomes including poor morale, absence, and withdrawal of goodwill. By understanding the psychological and organisational impacts of grievance mismanagement, learners gain essential knowledge for advising on best practice in employment relationship management and protecting both individual wellbeing and workplace culture.
Assessment Criteria 3.3
Advise on the importance of handling grievances effectively
Indicative Content
To avoid legal claims; reputation of organisation and individual; impact on individual and team; addresses issues that may cause employee frustration, poor morale, absence, withdrawal of goodwill, resistance to change, resignation, psychological impact.
What You'll Learn
Video covering: Impact on individuals, teams, and organisational reputation
About 5HR01 – Employment relationship management
This unit examines the key approaches, practices and tools to manage and enhance the employee relationship to create better working lives and the significant impact this can have on organisational performance.
More 5HR01 Videos
Research evidence supporting and questioning the voice-performance link
AC 1.3 – Evaluate the relationship between employee voice and organisational performance.
Understanding Misbehaviour and Unorganised Conflict
AC 2.1 – Distinguish between organisational conflict and misbehaviour.
Understanding workplace mediation and how it differs from conciliation
AC 2.3 – Distinguish between third-party conciliation, mediation and arbitration.
Start Learning for Free
Create a free account to access study guides and HR model videos. Upgrade to full features for just £8.99 per unit when you're ready.