Strategic integration and connecting strategy to customers
5CO01 – Organisational performance and culture in practice
This CIPD Level 5 video, part of unit 5CO01 Organisational Performance and Culture in Practice, explores strategic integration and connecting strategy to customers in response to assessment criteria AC 1.2. The video examines how organisational strategies are shaped by business and external contexts, analysing the critical connections between organisational strategy, products, services, and customer needs. Through exploring models of strategy formulation and implementation, alongside vertical and horizontal integration concepts, learners develop a comprehensive understanding of how organisational insights drive performance. By completing this video, you'll gain the analytical skills needed to evaluate how organisations can align their strategic direction with customer expectations and market demands.
Assessment Criteria 1.2
Analyse connections between organisational strategy, products, services and customers.
Indicative Content
How organisational strategies are shaped by the business and external contexts; organisational insights and organisational performance; models of strategy formulation and implementation; concept of vertical and horizontal integration of strategy.
What You'll Learn
Video covering: Strategic integration and connecting strategy to customers
About 5CO01 – Organisational performance and culture in practice
This unit examines the connections between organisational structure and the wider world of work in a business context. It highlights the factors and trends, including the digital environment, that impact on business strategy and workforce planning, recognising the influence of culture, employee wellbeing and behaviour in delivering change and organisational performance
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AC 2.3 – Explain different approaches to managing change.
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