Consultation, communication, and stakeholder analysis
5CO01 – Organisational performance and culture in practice
This CIPD Level 5 learning video on consultation, communication, and stakeholder analysis supports unit 5CO01 – Organisational performance and culture in practice, specifically addressing assessment criteria AC 3.3. The video explores how HR professionals can effectively consult and engage with internal customers to understand their needs through structured consultation processes, communication strategies, and stakeholder analysis techniques. You'll examine practical approaches to identifying customer requirements, conducting needs analysis activities, and establishing regular liaison mechanisms that drive organisational performance. By watching, you'll gain the knowledge and frameworks needed to implement meaningful consultation processes that enhance stakeholder engagement and support business objectives.
Assessment Criteria 3.3
Discuss processes for consulting and engaging with internal customers to understand their needs.
Indicative Content
Consulting processes: how people practice liaises with and identifies internal customer needs; consultation and communication processes; stakeholder analysis; needs analysis activities. The importance of regular and effective ongoing liaison with stakeholders. Monitoring and evaluation activities
What You'll Learn
Video covering: Consultation, communication, and stakeholder analysis
About 5CO01 – Organisational performance and culture in practice
This unit examines the connections between organisational structure and the wider world of work in a business context. It highlights the factors and trends, including the digital environment, that impact on business strategy and workforce planning, recognising the influence of culture, employee wellbeing and behaviour in delivering change and organisational performance
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