Ongoing liaison, needs analysis, and monitoring effectiveness
5CO01 – Organisational performance and culture in practice
This CIPD Level 5 video explores ongoing liaison, needs analysis, and monitoring effectiveness within unit 5CO01 – Organisational performance and culture in practice, specifically addressing AC 3.3. The video examines how HR professionals consult and engage with internal customers to understand their evolving needs through structured consulting processes, stakeholder analysis, and communication strategies. Learners discover the critical importance of maintaining regular, effective liaison with stakeholders and implementing robust monitoring and evaluation activities to ensure sustained organisational performance. By completing this video, you'll develop practical insights into designing consultation frameworks that align internal customer expectations with HR service delivery.
Assessment Criteria 3.3
Discuss processes for consulting and engaging with internal customers to understand their needs.
Indicative Content
Consulting processes: how people practice liaises with and identifies internal customer needs; consultation and communication processes; stakeholder analysis; needs analysis activities. The importance of regular and effective ongoing liaison with stakeholders. Monitoring and evaluation activities
What You'll Learn
Video covering: Ongoing liaison, needs analysis, and monitoring effectiveness
About 5CO01 – Organisational performance and culture in practice
This unit examines the connections between organisational structure and the wider world of work in a business context. It highlights the factors and trends, including the digital environment, that impact on business strategy and workforce planning, recognising the influence of culture, employee wellbeing and behaviour in delivering change and organisational performance
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