Employee experience, data, and decision-making
FREE02 – People Professional Technologies
This CIPD Level 0 video, part of the FREE02 People Professional Technologies unit, explores how organisations adopt people technologies to enhance employee experience, data-driven decision-making, and operational efficiency. The video examines key drivers for technology adoption, including improved self-service capabilities, better access to data for informed decisions, consistency in compliance, and reduced administrative burden across HR functions. By understanding these benefits—from automation and scalability to enhanced reporting and auditability—learners will be able to explain why organisations implement people technologies and how these systems support both employee experience and strategic business outcomes.
Assessment Criteria 1.2
Explain why organisations adopt people technologies.
Indicative Content
To include: efficiency and automation; consistency and compliance; improved employee experience/self-service; better decision-making through data; scalability; cost control; reducing admin burden; improved reporting and auditability.
What You'll Learn
Video covering: Employee experience, data, and decision-making
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Championing user experience, fairness, and continuous improvement
AC 2.2 – Discuss the people professional’s role in implementation and change adoption.
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