Championing user experience, fairness, and continuous improvement
FREE02 – People Professional Technologies
This CIPD Level 0 learning video for the FREE02 People Professional Technologies unit explores how HR professionals champion user experience, fairness, and continuous improvement during technology implementation and change adoption. Drawing on assessment criteria AC 2.2, the video examines the people professional's multifaceted role as a champion of user experience, gatekeeper for fairness and inclusion, and continuous improvement lead. By mastering these responsibilities alongside stakeholder liaison and feedback collection, you'll understand how to effectively support organisational change and ensure technology implementations prioritise both employee wellbeing and equitable outcomes.
Assessment Criteria 2.2
Discuss the people professional’s role in implementation and change adoption.
Indicative Content
Roles to include: project support/coordination; stakeholder liaison; communicator; trainer; process designer; tester/UAT lead; champion of user experience; gatekeeper for fairness and inclusion; feedback collector and continuous improvement lead.
What You'll Learn
Video covering: Championing user experience, fairness, and continuous improvement
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Ethics, Algorithmic Bias, and Vendor Management
AC 2.3 – Explain how to ensure effective governance and responsible use.
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