Key roles in stakeholder engagement, communication, and training
FREE02 – People Professional Technologies
This CIPD Level 0 learning video explores key roles in stakeholder engagement, communication, and training as part of the FREE02 – People Professional Technologies unit, specifically addressing assessment criteria AC 2.2 on the people professional's role in implementation and change adoption. The video examines how HR professionals function across multiple critical roles, from project coordinator and stakeholder liaison to trainer, process designer, and UAT lead, whilst championing user experience and ensuring fairness and inclusion throughout technology adoption. By covering the feedback collector and continuous improvement responsibilities alongside communication and engagement functions, this content equips CIPD students with a comprehensive understanding of how people professionals facilitate successful organisational change and technology implementation.
Assessment Criteria 2.2
Discuss the people professional’s role in implementation and change adoption.
Indicative Content
Roles to include: project support/coordination; stakeholder liaison; communicator; trainer; process designer; tester/UAT lead; champion of user experience; gatekeeper for fairness and inclusion; feedback collector and continuous improvement lead.
What You'll Learn
Video covering: Key roles in stakeholder engagement, communication, and training
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Championing user experience, fairness, and continuous improvement
AC 2.2 – Discuss the people professional’s role in implementation and change adoption.
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