Adoption challenges, accessibility, and AI bias
FREE02 – People Professional Technologies
This CIPD Level 0 learning video, part of the FREE02 – People Professional Technologies unit, explores critical adoption challenges, accessibility barriers, and AI bias as they relate to assessment criteria AC 3.2 on discussing risks and limitations of people technology and analytics. The video examines how organisations face obstacles when implementing HR technologies, including poor data quality, surveillance concerns, accessibility issues that exclude users, and algorithmic bias that can distort decision-making. By understanding these challenges, learners will be equipped to identify and mitigate the practical and ethical risks associated with people analytics and AI-driven HR systems in the workplace.
Assessment Criteria 3.2
Discuss risks and limitations of people technology and analytics.
Indicative Content
To include: poor data quality; misleading metrics; surveillance concerns; low adoption; accessibility barriers; bias in data/AI; over-automation; loss of human judgement; change fatigue; cyber/security risks.
What You'll Learn
Video covering: Adoption challenges, accessibility, and AI bias
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Championing user experience, fairness, and continuous improvement
AC 2.2 – Discuss the people professional’s role in implementation and change adoption.
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