Introduction to measuring success and adoption/usage metrics
FREE02 – People Professional Technologies
This CIPD Level 0 learning video for the FREE02 People Professional Technologies unit introduces measuring success and adoption/usage metrics, directly addressing assessment criteria AC 3.3 on evaluating measures of success for people technology. The video explores key performance indicators including user satisfaction, process efficiency, error reduction, compliance improvements, and the quality of insights generated by HR technology systems. It examines how organisations assess technology impact through adoption rates, employee experience outcomes, and return on investment whilst embedding continuous improvement cycles into their evaluation frameworks. By watching this video, you'll develop the knowledge needed to evaluate and justify technology investments through comprehensive success metrics.
Assessment Criteria 3.3
Evaluate measures of success for people technology.
Indicative Content
To include: adoption and usage; user satisfaction; process efficiency/time saved; error reduction; compliance improvements; quality of insight; impact on employee experience; ROI and benefits realisation; continuous improvement cycle.
What You'll Learn
Video covering: Introduction to measuring success and adoption/usage metrics
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Championing user experience, fairness, and continuous improvement
AC 2.2 – Discuss the people professional’s role in implementation and change adoption.
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