Operational measures including efficiency, errors, and compliance
FREE02 – People Professional Technologies
This CIPD Level 0 video explores operational measures for evaluating people technology success within the FREE02 – People Professional Technologies unit, directly addressing assessment criteria AC 3.3. The content examines key performance indicators including process efficiency gains, error reduction, compliance improvements, and adoption rates, alongside user satisfaction and employee experience impact. You'll discover how organisations measure technology ROI and benefits realisation whilst embedding continuous improvement cycles into their people function. By watching this video, you'll gain practical knowledge of how to evaluate whether people technology investments deliver measurable operational value.
Assessment Criteria 3.3
Evaluate measures of success for people technology.
Indicative Content
To include: adoption and usage; user satisfaction; process efficiency/time saved; error reduction; compliance improvements; quality of insight; impact on employee experience; ROI and benefits realisation; continuous improvement cycle.
What You'll Learn
Video covering: Operational measures including efficiency, errors, and compliance
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Championing user experience, fairness, and continuous improvement
AC 2.2 – Discuss the people professional’s role in implementation and change adoption.
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