Strategic measures including insight quality, employee experience, and ROI
FREE02 – People Professional Technologies
This CIPD Level 0 FREE02 learning video on People Professional Technologies explores strategic measures for evaluating people technology success, addressing assessment criteria AC 3.3. The video examines key performance indicators including adoption and usage rates, user satisfaction, process efficiency gains, error reduction, compliance improvements, insight quality, employee experience impact, and ROI realisation. By understanding how to measure technology effectiveness across these dimensions, learners gain practical knowledge for assessing whether people technology implementations deliver genuine organisational value and continuous improvement.
Assessment Criteria 3.3
Evaluate measures of success for people technology.
Indicative Content
To include: adoption and usage; user satisfaction; process efficiency/time saved; error reduction; compliance improvements; quality of insight; impact on employee experience; ROI and benefits realisation; continuous improvement cycle.
What You'll Learn
Video covering: Strategic measures including insight quality, employee experience, and ROI
About FREE02 – People Professional Technologies
To develop learners’ understanding of key technologies used in people practice, how to select and use them responsibly, and how they can improve people insights, efficiency and employee experience.
More FREE02 Videos
Introduction to People Professional Technologies and Digital HR
AC 1.1 – Explain what is meant by people professional technologies and digital HR.
Technology Supporting Development, Performance, and Wellbeing
AC 1.3 – Discuss how technology can support the employee lifecycle.
Championing user experience, fairness, and continuous improvement
AC 2.2 – Discuss the people professional’s role in implementation and change adoption.
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