Focusing on behaviours, impact, and balanced feedback
FREE07 – Coaching, Appraisals and Giving Feedback
This CIPD Level 0 learning video, part of the FREE07 unit on Coaching, Appraisals and Giving Feedback, explores how to deliver effective feedback by focusing on behaviours and impact rather than personal criticism. Aligned with assessment criteria AC 1.3, the video examines key principles including timely and specific feedback, balanced feedback approaches, and the importance of psychological safety within two-way dialogue. By understanding how to avoid bias whilst maintaining fairness and consistency, learners will develop the foundation needed to give constructive feedback that respects confidentiality and creates genuine development opportunities. After watching, you'll gain practical insight into delivering feedback that drives positive behavioural change in your organisation.
Assessment Criteria 1.3
Discuss the principles of effective feedback.
Indicative Content
To include: timely and specific feedback; focus on behaviours and impact; balanced feedback; psychological safety; two-way dialogue; fairness and consistency; avoiding bias; confidentiality and respect.
What You'll Learn
Video covering: Focusing on behaviours, impact, and balanced feedback
About FREE07 – Coaching, Appraisals and Giving Feedback
To develop learners’ understanding of effective coaching, appraisal and feedback practices, and how people professionals support managers to build capability, performance and engagement through fair, consistent and development-focused conversations.
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