Ratings focus, bias and favouritism, and cultural differences
FREE07 – Coaching, Appraisals and Giving Feedback
This CIPD Level 0 learning video, part of the FREE07 unit on Coaching, Appraisals and Giving Feedback, explores critical assessment criteria AC 3.1 by examining common challenges that arise during appraisal and feedback conversations. The video specifically addresses how an over-focus on ratings, unconscious bias and favouritism, and cultural differences can undermine the effectiveness of coaching and performance discussions. By understanding these obstacles, learners will develop the insight needed to deliver more objective, fair, and culturally sensitive feedback that motivates rather than demoralises their teams.
Assessment Criteria 3.1
Discuss common challenges in coaching, appraisal and feedback.
Indicative Content
To include: difficult conversations; defensiveness; lack of evidence; inconsistent manager capability; remote/hybrid settings; performance avoidance; over-focus on ratings; bias and favouritism; cultural differences.
What You'll Learn
Video covering: Ratings focus, bias and favouritism, and cultural differences
About FREE07 – Coaching, Appraisals and Giving Feedback
To develop learners’ understanding of effective coaching, appraisal and feedback practices, and how people professionals support managers to build capability, performance and engagement through fair, consistent and development-focused conversations.
More FREE07 Videos
The purpose and value of workplace appraisals
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
The role of feedback and how all three practices work together
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
Introduction to coaching and its purpose in the workplace
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
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