Active Listening, Powerful Questioning, and Summarising
FREE07 – Coaching, Appraisals and Giving Feedback
This CIPD Level 0 learning video, part of the FREE07 unit on Coaching, Appraisals and Giving Feedback, explores three essential coaching techniques: active listening, powerful questioning, and summarising. Aligned with assessment criteria AC 2.2, the video examines how these approaches form the foundation of structured coaching models such as GROW and solution-focused coaching frameworks. By understanding these core skills alongside feedback models like SBI and STAR, you'll develop the practical capability to conduct more effective coaching conversations and deliver impactful feedback within your organisation.
Assessment Criteria 2.2
Discuss approaches and models used to structure coaching and feedback.
Indicative Content
To include: GROW model; solution-focused coaching; active listening; powerful questioning; summarising and agreement; feedback frameworks (e.g., SBI/STAR: situation–behaviour–impact); feedforward.
What You'll Learn
Video covering: Active Listening, Powerful Questioning, and Summarising
About FREE07 – Coaching, Appraisals and Giving Feedback
To develop learners’ understanding of effective coaching, appraisal and feedback practices, and how people professionals support managers to build capability, performance and engagement through fair, consistent and development-focused conversations.
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AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
The role of feedback and how all three practices work together
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
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