Feedback and Feedforward Models
FREE07 – Coaching, Appraisals and Giving Feedback
This CIPD Level 0 video from the FREE07 unit on Coaching, Appraisals and Giving Feedback explores feedback and feedforward models essential for effective performance conversations. The content covers key assessment criteria AC 2.2, examining structured approaches including the GROW model, solution-focused coaching techniques, and established feedback frameworks such as SBI and STAR models. You'll learn how active listening, powerful questioning, and summarising support meaningful feedback delivery, alongside understanding the distinction between feedback and feedforward methodologies. By completing this video, you'll gain practical knowledge of evidence-based models to enhance your coaching capability and deliver impactful feedback conversations.
Assessment Criteria 2.2
Discuss approaches and models used to structure coaching and feedback.
Indicative Content
To include: GROW model; solution-focused coaching; active listening; powerful questioning; summarising and agreement; feedback frameworks (e.g., SBI/STAR: situation–behaviour–impact); feedforward.
What You'll Learn
Video covering: Feedback and Feedforward Models
About FREE07 – Coaching, Appraisals and Giving Feedback
To develop learners’ understanding of effective coaching, appraisal and feedback practices, and how people professionals support managers to build capability, performance and engagement through fair, consistent and development-focused conversations.
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Introduction to coaching and its purpose in the workplace
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
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