Difficult conversations, defensiveness, and lack of evidence
FREE07 – Coaching, Appraisals and Giving Feedback
This FREE07 CIPD Level 0 learning video explores three critical challenges covered in assessment criteria AC 3.1 within the Coaching, Appraisals and Giving Feedback unit: difficult conversations, defensiveness, and lack of evidence. The video examines how these common obstacles can undermine the effectiveness of coaching and appraisal interactions, preventing managers from delivering constructive feedback that drives performance improvement. By understanding the root causes and practical strategies to address these challenges, learners will develop the capability to navigate sensitive discussions with greater confidence and ensure their feedback conversations are grounded in concrete, observable examples rather than subjective impressions.
Assessment Criteria 3.1
Discuss common challenges in coaching, appraisal and feedback.
Indicative Content
To include: difficult conversations; defensiveness; lack of evidence; inconsistent manager capability; remote/hybrid settings; performance avoidance; over-focus on ratings; bias and favouritism; cultural differences.
What You'll Learn
Video covering: Difficult conversations, defensiveness, and lack of evidence
About FREE07 – Coaching, Appraisals and Giving Feedback
To develop learners’ understanding of effective coaching, appraisal and feedback practices, and how people professionals support managers to build capability, performance and engagement through fair, consistent and development-focused conversations.
More FREE07 Videos
Ratings focus, bias and favouritism, and cultural differences
AC 3.1 – Discuss common challenges in coaching, appraisal and feedback.
The purpose and value of workplace appraisals
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
The role of feedback and how all three practices work together
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
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