Guidance, templates, and quality assurance
FREE07 – Coaching, Appraisals and Giving Feedback
This CIPD Level 0 video on guidance, templates, and quality assurance explores how people professionals support effective coaching, appraisals, and feedback practices across the organisation through structured resources and oversight mechanisms. Covering unit FREE07's assessment criteria AC 3.3, the video examines the essential role of templates, quality assurance processes, and calibration sessions in embedding consistent, high-quality feedback practices. You'll discover how organisations leverage guidance documentation and rigorous quality assurance to standardise approaches, improve outcomes, and foster a sustainable coaching culture. By watching, you'll gain practical insight into implementing quality frameworks that enable managers and people professionals to deliver feedback effectively and evaluate the impact of appraisal systems on organisational performance.
Assessment Criteria 3.3
Explain how people professionals support effective practice across the organisation.
Indicative Content
To include: manager training and toolkits; coaching culture; guidance and templates; quality assurance; calibration sessions; reviewing outcomes and trends; improving processes through feedback and evaluation.
What You'll Learn
Video covering: Guidance, templates, and quality assurance
About FREE07 – Coaching, Appraisals and Giving Feedback
To develop learners’ understanding of effective coaching, appraisal and feedback practices, and how people professionals support managers to build capability, performance and engagement through fair, consistent and development-focused conversations.
More FREE07 Videos
Ratings focus, bias and favouritism, and cultural differences
AC 3.1 – Discuss common challenges in coaching, appraisal and feedback.
The purpose and value of workplace appraisals
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
The role of feedback and how all three practices work together
AC 1.1 – Explain the purpose of coaching, appraisals and feedback in the workplace.
Start Learning for Free
Create a free account to access study guides and HR model videos. Upgrade to full features for just £8.99 per unit when you're ready.