Employee Experience and Managing Change

This CIPD Level 0 video on Employee Experience and Managing Change forms part of FREE08 – People Professionals and Artificial Intelligence (AI), addressing assessment criteria AC 2.3 on the potential impact of AI on jobs, skills and employee experience. The video explores how automation of routine HR and administrative tasks drives job redesign, shifting roles towards strategic and advisory functions whilst requiring employees to develop digital literacy, prompt writing and data interpretation skills. It examines the dual implications of workforce transformation—job displacement versus enhancement—alongside the critical employee experience considerations of AI-driven interactions, perceptions of fairness and trust. By watching, learners will understand how HR professionals can navigate change management challenges, address resistance to AI adoption and support reskilling initiatives to ensure a positive organisational transition.

Assessment Criteria 2.3

What You'll Learn

Video covering: Employee Experience and Managing Change

About FREE08 – People Professionals and Artificial Intelligence (AI)

To develop learners’ understanding of how artificial intelligence is used in people practice, the opportunities and risks it presents, and how HR professionals can use AI responsibly to improve decision-making, efficiency and employee experience.

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