CIPD Level 0FREE08AC 2.3

Skills for Working with AI

FREE08 – People Professionals and Artificial Intelligence (AI)

This CIPD Level 0 video on Skills for Working with AI, part of the FREE08 unit on People Professionals and Artificial Intelligence, explores how AI fundamentally reshapes workplace roles and employee experiences. Drawing on assessment criteria AC 2.3, the video examines job redesign through automation of routine HR and administrative tasks, the shift towards strategic advisory roles, and critical skills gaps including digital literacy, prompt writing, and data interpretation. You'll discover how AI impacts workforce dynamics—balancing job displacement concerns against job enhancement opportunities—whilst navigating change management challenges such as resistance to adoption and employee anxiety. By completing this learning resource, you'll understand HR's pivotal role in supporting reskilling, managing the transition to AI-integrated working, and fostering employee trust and fairness perceptions in an increasingly automated environment.

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Assessment Criteria 2.3

Discuss the potential impact of AI on jobs, skills and the employee experience

Indicative Content

Job redesign: Automation of routine HR/admin tasks Shift towards strategic and advisory roles Skills implications: Digital literacy Prompt writing and critical thinking Data interpretation Workforce impact: Job displacement vs job enhancement Employee experience: AI-driven interactions vs human contact Perceptions of fairness and trust Change management challenges: Resistance to AI adoption Fear of job loss Role of HR in supporting reskilling and transition

What You'll Learn

Video covering: Skills for Working with AI

About FREE08 – People Professionals and Artificial Intelligence (AI)

CIPD Level 0

FREE08

Learning Outcome 2

To develop learners’ understanding of how artificial intelligence is used in people practice, the opportunities and risks it presents, and how HR professionals can use AI responsibly to improve decision-making, efficiency and employee experience.

View all FREE08 assessment criteria

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