Over-reliance, Human Oversight and Maintaining Professional Judgement
FREE08 – People Professionals and Artificial Intelligence (AI)
This CIPD Level 0 video for the FREE08 unit on People Professionals and Artificial Intelligence addresses assessment criteria AC 3.2 by examining the critical risks and limitations of AI tools in people practice. It explores how over-reliance on AI can lead to loss of critical thinking and organisational nuance, whilst discussing hallucinations, bias, data privacy concerns, and technical limitations that undermine accuracy. The video emphasises the essential role of human oversight and professional judgement in validating AI outputs and mitigating reputational risks. By watching this resource, learners will understand why maintaining human review processes is vital to ensuring ethical and effective AI implementation within HR functions.
Assessment Criteria 3.2
Discuss risks and limitations of AI tools in people practice
Indicative Content
Accuracy issues: Hallucinations / incorrect outputs Bias and fairness risks Data privacy and confidentiality: Risks of inputting sensitive employee data Over-reliance on AI: Loss of critical thinking Lack of context or organisational nuance Reputational risks: Poor-quality or inappropriate outputs Technical limitations: Outdated data, lack of real-time understanding Need for human review and validation
What You'll Learn
Video covering: Over-reliance, Human Oversight and Maintaining Professional Judgement
About FREE08 – People Professionals and Artificial Intelligence (AI)
To develop learners’ understanding of how artificial intelligence is used in people practice, the opportunities and risks it presents, and how HR professionals can use AI responsibly to improve decision-making, efficiency and employee experience.
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